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TL;DR: Some in the Salesforce ecosystem are wondering, “Is MuleSoft playing hide and seek?” as the branding takes a backseat to the Agentforce hype. The reality is that MuleSoft hasn’t…
Hazards businesses might miss before it’s too late. TL;DR The meteoric rise of generative AI has often been described as a “gold rush,” but for many modern enterprises, AI is…
TL;DR: As of the Spring ‘26 release, Agentforce Voice has moved from pilot to General Availability (GA), transforming from a simple chatbot with a voice to a fully autonomous, reasoning-capable…
As businesses and marketers, we’ve spent the last few years obsessed with the “how” of Artificial Intelligence – how it can streamline our workflows, how it can cut costs, and…
TL;DR UK energy and water companies are currently trapped between £4.48 billion in consumer debt, a 10-year grid connection backlog, and severe skills shortages. Traditional manual processes are no longer…
South Bristol Youth achieve 100% annual savings in addition to a 98% time saving with Performa Client: South Bristol Youth (SBY)Partner: PerformaDuration: 8 Years (Managed Service Provider) South Bristol Youth is a vital…
TL;DR 82% of constituents feel ignored by government digital services, largely because many departments are still running on 50-year-old legacy systems. This technical debt wastes roughly 30.6 million hours a…
In part two of this series, we explore Salesforce’s five AI readiness factors and what it takes to move beyond early Agentforce experiments. With practical examples and lessons learned, you’ll…
In 2026, operational excellence will be defined by how effectively organisations manage time, capacity, and customer commitments. Join this executive briefing to explore a proven Agentforce use case already delivering…