While many of you are likely familiar with what Slack is by now, we’re going to fill in the newcomers on what exactly it is that Slack does: Slack is a messaging application which can be used by sales teams to access information fast, contact and converse with prospects and clients, and collaborate with colleagues. Unsurprisingly, Slack has become most businesses go-to product during the new work-from-home era.
So, Slack is the perfect platform for sales teams that complements their Salesforce instance. Let’s keep digging to learn why you might benefit from Slack in your business.
Tailoring and integrating Slack
As you may know, Slack is a Salesforce product. This means, like all things to leave the Salesforce production line, it is a highly customisable product which has been designed to be cut and carved to to your business needs and the specificities of your use case.
Custom workflows in Slack can be used to send automated messages, prompts and to gather information, among other things. Third-party services can also be integrated here, for example an automatic workflow that sends a contract to be signed via your chosen digital contract tool. There’s a whole host of third-party integrations we can add to Slack to automate your entire sales process. We all know that the sales process has become longer and more complex with an increasing number of stakeholders involved but Slack is designed to give you the flexibility needed to get a sale across the finish line.
The future of collaboration
Slack brings sales into 2024 by removing unnecessary formalities, such as the dreaded follow-up email! You can simply @ the appropriate contact in your slack channel and ask for a quick update, even including emojis to indicate your tone and affirm someone else’s response. Salesforce has noted that their customers see 60% faster response times upon adoption of this leading messaging product! (Slack, 2023). Slack also removes the associated complications with including all the necessary stakeholders in long email chains; with Slack you can simply @ someone to bring them into the channel at the right time and slack will how the history of the deal and even generate a summary to bring them right up to date.
Make Slack work for you
As a Sales leader, slack can be your eyes on all ongoing deals by alerting you to new developments. Responsibilities and deadlines are clearly presented on Slack for your team to see and work towards; you can be notified of any bottlenecks holding your team back so you’re ready to jump in and assist your team with smoother deals. You’ll get updates on when tasks have been completed which you can then review and you’ll also be able to keep tabs on your team’s wider sales performance to steer the ship towards your targets. Further, by integrating your Salesforce instance with Slack, you’ll have the opportunity to build and view the perfect dashboard to manage your sales operations.
In summary
On average, over a third of a Sales Team’s time is spent tackling admin burdens. Leverage Slack’s latest AI capabilities to win big, with intuitive assistance and new heights of automation!
Talk to us about our Sales Elevate quick start package today!
Source:
Slack (2023) https://slack.com/intl/en-gb/blog/productivity/productivity-how-close-deals-in-a-tough-economy