About Service Cloud
Organisations adopt Service Cloud to connect with customers and prospects, increase satisfaction and loyalty, and empower service agents to deliver outstanding and personalised customer experiences. Whilst Sales Cloud focuses on converting leads and making sales, Service Cloud helps organisations retain and captivate their existing client base with stellar customer service.
Reduce case resolution times, build guided customer service paths for agents, leverage AI for efficient responses and integrate tools such as chatbots, phone and email to cultivate meaningful customer interactions.
Build a central platform for service, where your agents can connect with their customers any time, on any channel. Start nurturing loyalty and elevating your customer experience.
Make data-driven decisions, provide support to your service agents and identify trends, opportunities, and areas for improvement.
Our national team of expert Developers, Consultants, Analysts and Architects are on hand to help you achieve your goals. We our proud to have decades of experience supporting businesses across Europe in 30+ industries.
To learn more about what Service Cloud could do for your organisation, give us a call on 0117 230 2390 or email us at hello@performa-it.co.uk. Take a look at our article ‘What is Salesforce Service Cloud’, for a more detailed overview of the vast functionality of Service Cloud.
To learn more about what Service Cloud could do for your organisation, give us a call on 0117 230 2390 or email us at hello@performa-it.co.uk. Take a look at our article ‘What is Salesforce Service Cloud’, for a more detailed overview of the vast functionality of Service Cloud.
