TL;DR: One year after the Agentforce World Tour, Salesforce has rapidly advanced Agentforce from an early AI concept into a powerful, enterprise-grade platform for autonomous customer engagement and operations.
The launch of Agentforce Vibes introduced enterprise-safe “vibe coding,” enabling teams to build Salesforce apps and agents with natural language while maintaining governance. The transition to Data 360 created a unified, real-time data foundation across the core suite, eliminating stitching, syncing, and manual data handling.
Looking ahead, 2026 is set to be the year of voice, with voice-first AI interactions poised to become the primary interface for customer engagement.
A year ago, the Agentforce World Tour kicked off with a bold promise: to transform how every company engages with customers through AI agents built directly on the Salesforce platform. Twelve months later, the pace of innovation has been nothing short of explosive. What began as an ambitious roadmap has evolved into a rapidly maturing ecosystem – one defined by sweeping product advancements, major pricing simplifications, new AI-native experiences, and foundational data transformations that have reshaped the Salesforce core.
As we look back at the past year and ahead to 2026, one theme stands out: Agentforce is no longer an idea. It’s an operating system for both AI-driven customer engagement and the holistic agentic enterprise.
A Year of Rapid-Fire Enhancements
The Agentforce team spent the last year moving from vision to velocity. Feature updates arrived in rapid succession, transforming Agentforce from an early exploration of autonomous agents into a deeply capable platform ready for enterprise-grade deployment.
Key advances included:
- More powerful agent orchestration, enabling complex, multi-step workflows with dramatically reduced setup time.
- Expanded tool use, with agents granted secure, governed access to business processes across Sales Cloud, Service Cloud, Marketing Cloud, and beyond.
- Improved reasoning capabilities, producing more reliable, context-aware agent behaviour with fewer hallucinations and higher task completion rates.
- Deepened trust and safety controls to manage autonomy, enforce guardrails, and ensure agents perform predictably at scale.
The message was clear: speed was the mission. And it paid off! Customers have moved from experimentation to production deployments faster than any AI product launch in Salesforce’s history.
Pricing Modifications to Remove Friction
One of the most significant developments this year was the overhaul of Agentforce pricing. Early feedback showed customers were very intrigued by the capabilities but needed clearer entry points.
Salesforce responded by:
- Streamlining consumption models, reducing confusion around credits and usage tiers.
- Introducing more predictable, value-aligned packaging, especially for enterprise rollouts that previously faced uncertainty around cost scaling.
- Expanding included functionality, allowing customers to experiment with agents without immediate financial friction.
These adjustments opened the door to broader adoption and helped catalyse the surge in Agentforce deployments across industries.
Agentforce Vibes
This year at Dreamforce, we saw the launch of Agentforce Vibes, Salesforce’s enterprise-ready “vibe coding” tool: an AI-powered assistant that transforms natural-language prompts into production-grade Salesforce apps and agents – all while staying within your org’s controls and standards.
Vibes acts like an AI pair-programmer inside a familiar Integrated Development Environment, helping teams scaffold components, write Apex or Lightning Web Components, build integrations, generate test cases, and even fix bugs – accelerating development from idea to deployment.
Unlike consumer-grade code generators, Vibes is built with enterprise governance in mind: sandbox isolation, built-in security guardrails, code-review checkpoints, and audit-ready outputs.
Because of Vibes, teams can iterate faster, deliver more reliably, and scale AI-driven functionality with confidence.
The Transition to Data 360 – The New ‘Neural’ Layer of Salesforce
If Agentforce is the brain, Data 360 (formerly Data Cloud) has become the nervous system.
Over the past year, Salesforce completed one of the most important evolutions in its platform history: moving to a unified, real-time data foundation that is now deeply embedded across the entire core suite.
This includes:
- Native Data Cloud integration for Sales, Service, Marketing, Commerce, and Industries
- Real-time profile unification that gives agents complete and accurate context
- Zero-ETL integration with Snowflake, Google, AWS, and other hyperscalers (meaning data can now move between these systems without manual extraction, transformation, or loading)
- A simplified data model powering analytics, predictions, and agent behaviour
For Agentforce, this means that agents are now able to understand customers, products, cases, orders, and events in real time – no stitching (connecting, matching, and reconciling customer data from multiple systems), syncing, or manual mapping required.
Data 360 isn’t just another superficial name change. It has fundamentally enabled the Agentforce we see today.
Looking Ahead: Why 2026 Is Poised to Be the Year of Voice?
As groundbreaking as 2024 and 2025 have been, the next frontier is already coming into view.
All signs point to 2026 as the breakout year for voice-first customer engagement.
Several trends converge to support this:
- Conversational voice AI is reaching human-level naturalness and fluidity.
- Real-time reasoning now enables dynamic guidance, troubleshooting, and transactions in a spoken format.
- Omnichannel voice routing is merging with AI agents, enabling hybrid handoff between digital and human service..
Combined with the deep integration of Data 360, voice agents will soon be able to deliver incredibly personalised, real-time, and empathetic customer experiences – at scale. We at Performa believe that this is really where we will see the uptake start to snowball, as the technology won’t just be a new channel. It will be a whole new interface.
Where We Go Next
One year after the Agentforce World Tour, the landscape has shifted dramatically:
- Agentforce has evolved from concept to capability.
- Pricing has become clearer, more consistent, and more customer-friendly.
- Vibes has made achieving the vision of an ‘agentic enterprise’ even more realistic.
- Data 360 has unified data and intelligence across the Salesforce ecosystem.
- And voice is poised to redefine the customer interface in 2026.
We are in an era where agents don’t just support work anymore – they do the work. They resolve cases, guide sales teams, orchestrate operations, and create entirely new forms of customer engagement. If this last year was about acceleration, the next is about scale. We are looking forward to reflecting on all of the advancements, enhancements and success stories this time next year!
Keen to learn what bottlenecks Agentforce could remove for your business? Reach out to us today for your complimentary consultation.