Agentforce
The future of work,
powered by AI
Salesforce AI is more than just automation — it’s intelligent support that works for your team around the clock. With Agentforce, Performa IT helps you launch smart, autonomous agents that enhance Sales, Service, Marketing, Operations, and more.
“AI shouldn’t just be a backend process – it should feel like part of the team. Agentforce makes that possible.”
— Ben Coleman, CEO, Performa IT
Why Agentforce?
Because your team deserves more than just automation.
Today’s business world moves faster than ever — and traditional teams can only move so fast. That’s where Agentforce comes in.
Agentforce isn’t just AI. It’s your digital workforce, ready to step in wherever needed — from lead generation to customer service, internal support, field scheduling, or campaign execution.
45% case deflection with Salesforce AI
“We want to ensure that our human agents are used in exactly the right places, as travel is a uniquely human experience”
Kate Donaghy, Head of Business, Secret Escapes
Dive into our Agentforce resources
Agentforce for your industry
Frequently asked questions
What’s the difference between Agentforce and Einstein?
Einstein provides the intelligence (AI). Agentforce applies it — acting like a digital team member that works for you.
How long does implementation take?
Quick Start Packages typically go live in 2–4 weeks, depending on complexity.
Do I need Data Cloud to use Agentforce?
It’s not required for every use case, but high-value automation and AI actions work best when powered by unified data from Data Cloud.
Can Agentforce work in Slack or other apps?
Yes. We can deploy agents inside Slack, Salesforce, Service Console, or embed them in web and mobile apps.
What kind of ROI can we expect?
Most teams see improved efficiency, reduced time-to-close, and lower support costs. We’ll help define and measure your ROI.
Is this just for enterprise teams?
Not at all. Our packages scale from 10 users to 500+, with flexible pricing and configuration.
What support comes after go-live?
Every package includes 30 days of hyper-care, a training workshop, and ongoing performance review subscription.
Quick Start Packages – Built for Business Value
We offer ready-to-deploy agent packages to help you go live in weeks — not months. Each includes a readiness workshop, configuration, custom actions, testing, training and 30-day hyper-care support.
Sales Dev. Agent (SDR)
Qualify and nurture leads at scale.
Let Agentforce reach out, score leads, follow up, and route the hottest prospects to your sales team.
From £9,950 + VAT
Great for: Outbound teams, start-ups, sales velocity
Service Agent
Automate case handling and support queries 24/7.
Let AI resolve common issues, escalate where needed, and even recommend articles or responses in real time.
Requires 100+ Knowledge Articles and Messaging Setup
From £9,950 + VAT
Great for: Customer service centres, high-volume support teams
Marketing Agent
Build campaigns and content with a prompt.
Create personalised, omni-channel campaigns, automate segmentation and optimise timing — all with your AI co-pilot.
From £9,950 + VAT
Great for: Demand gen, marketing ops, cross-channel campaigns
Internal Agent
Support your team like a digital PA.
An AI agent to book meetings, retrieve docs, provide updates, and streamline internal queries across your business.
From £9,950 + VAT
Great for: HR, IT, project management and internal ops
Field Service Agent
AI dispatching and scheduling made smart.
Automatically book, rebook, route and communicate with technicians. Sync updates and alerts across systems.
From £9,950 + VAT
Great for: Utilities, maintenance, field engineering
Slack Agent
Drop an AI assistant right into your team’s Slack.
Let every team member collaborate with AI directly in Slack — from quick answers to smart workflow actions.
From £9,950 + VAT
Great for: All teams using Slack for day-to-day ops
Add Einstein AI for even more power
Supercharge your agents with Salesforce Einstein features:
Einstein for Sales – From £7,000
- Lead and opportunity scoring
- Forecasting & analytics
- Call coaching and activity capture
- Task prioritisation
Einstein for Service – From £7,500
- Case classification & auto-routing
- Article, reply & next best action recommendations
- Sentiment tracking and wrap-up automation
Don’t forget Data Cloud
Data Cloud is the fuel for intelligent automation.
We’ll unify your data, resolve identities, and surface insights to power your agents and automations.
Data Cloud is the fuel for intelligent automation.
We’ll unify your data, resolve identities, and surface insights to power your agents and automations.
From £15,000 + VAT
Includes 2–3 source connections, segment creation, dashboards, security, and governance
Why work with Performa?
We don’t just manage Salesforce, we make it work harder so you can grow smarter.
