Salesforce Support - Performa IT

Tailored Salesforce support for every business.

Whether you’re looking for on-demand user support, structured monthly help, or a fully embedded team, our support models flex around your needs.

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Support that fits your business

Choose the level of support that works best for your team – Unlimited, Contracted or fully Managed Services, all backed by a national team of certified Salesforce experts.

Unlimited Support

Ideal for organisations that want instant access to Salesforce experts without tracking usage. Our team becomes an extension of yours, ready to resolve cases, guide users, and ensure Salesforce keeps delivering ROI.

Perfect for:

Internal teams that need responsive helpdesk-style support
Reducing bottlenecks and user frustration
Scaling Salesforce confidently, at pace

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Contracted Support

Choose a set number of days each month to allocate as needed — for admin, improvements, guidance or performance reviews. We’ll work to your plan.

Perfect for:

Consistent but lighter-touch requirements
Salesforce teams needing expert input on demand
Flexible resourcing that evolves with your roadmap

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Managed Services

Enjoy complete confidence with a model designed to manage, maintain and mature your platform. We work alongside your team to handle everything from daily support to strategic scaling.

Perfect for:

Businesses that want a partner to own and improve Salesforce
Large or complex orgs requiring structure and clarity
Scaling organisations needing predictable performance and peace of mind

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Need around-the-clock coverage? We offer 24/7 support packages upon request. Call us on to discuss.

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Fast, proactive, always-on

Whether you choose Unlimited, Contracted or Managed, every support plan includes:

Secure, best-practice solutions

Fast response SLAs

Strategic insight from seasoned specialists

Expertise across 30+ industries

Compare our plans

Compare your options and find the right fit:

Features

Unlimited Support

Contracted Support

Managed Services

Access to the Performa Support Portal

Complimentary Technical Evaluations

Usage Reports

Unlimited Support

Free Trial Available

Strategic Analysis and Consulting

Use of Gearset DevOps for Deployments

Change Requests

Prioritised Cases

Dedicated Point of Contact

Project Management

Weekly Stand Up Meetings

Daily Stand Up Meetings

Ringfenced Resource

Release Update Management Included

Technical Architecture & BA Support as Standard

Proactive Performance Management

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45% case deflection with Salesforce AI

“We want to ensure that our human agents are used in exactly the right places, as travel is a uniquely human experience”

Kate Donaghy, Head of Business, Secret Escapes

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35% Time Savings: 5 Million Cases per Year

“Salesforce keeps our business running. Over the eight years we’ve built some really exciting things together, and it’s always been collaborative – a true partnership.”

Adam Hooper, Head of Central Platforms, DPD UK

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Frequently asked questions

What’s the difference between Unlimited Support and Contracted Support?

Unlimited Support gives your users unrestricted access to expert help whenever they need it, while Contracted Support provides a set number of days per month for focused work like admin, optimisation, and improvements.

Can I trial your Salesforce support services?

Yes! We offer a 30-day free trial of our Unlimited Support service – no commitment, no billing details needed.

What happens if I need help outside of normal business hours?

We offer 24/7 support packages upon request. Just get in touch with our team to discuss your requirements.

Do you provide a dedicated point of contact?

Yes. For Contracted Support and Managed Services clients, you’ll have a dedicated Salesforce consultant overseeing your account and ensuring continuity.

Can you help with larger Salesforce projects too?

Absolutely. Our support models cover everything from day-to-day user help to project management, strategic scaling, and technical architecture guidance.

What tools do you use for deployments and tracking?

We use industry-leading DevOps tools, such as Gearset, for all our deployments, ensuring safe, efficient and trackable change management.

How flexible are the support contracts?

We’re as flexible as your business needs us to be. Contracted Support can scale up or down depending on your roadmap, and Managed Services are built around your evolving goals.