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Resources › Knowledge Hub › Page 6

Knowledge Hub

Explore practical guides, insights, and how-to resources to get more from Salesforce and the Performa IT toolkit.

Knowledge Hub, Resources
Strategy, Adoption, Empathy. Recapping the Themes of World Tour 2026
07/07/2026
Learn more: Strategy, Adoption, Empathy. Recapping the Themes of World Tour 2026

Knowledge Hub, Resources
Why We’re Going to Keep Shouting About VOICE
07/07/2026
Learn more: Why We’re Going to Keep Shouting About VOICE
Knowledge Hub, Resources
High Customer Churn? 4 Ways to Tackle It with Salesforce
07/07/2026
Learn more: High Customer Churn? 4 Ways to Tackle It with Salesforce
Knowledge Hub, Resources
The New (Old) Way Big Brands Are Vying For Attention And What This Means for Saas
07/07/2026
Learn more: The New (Old) Way Big Brands Are Vying For Attention And What This Means for Saas
Knowledge Hub, Resources
What Happened to MuleSoft? The Shift from APIs to AI Agents
11/05/2026
Learn more: What Happened to MuleSoft? The Shift from APIs to AI Agents
Knowledge Hub, Resources
The Verglas Threat of AI
11/05/2026
Learn more: The Verglas Threat of AI
Knowledge Hub, Resources
An Update on Voice: What’s Available and What’s on the Roadmap?
11/05/2026
Learn more: An Update on Voice: What’s Available and What’s on the Roadmap?
Knowledge Hub, Resources
The AI-Savvy Consumer: Do Customers Actually Care About Our Use of AI?
11/05/2026
Learn more: The AI-Savvy Consumer: Do Customers Actually Care About Our Use of AI?
Knowledge Hub, Resources
The £4.48 Billion Debt Trap: How Agentic Technology is Rescuing UK Utilities
11/05/2026
Learn more: The £4.48 Billion Debt Trap: How Agentic Technology is Rescuing UK Utilities
Knowledge Hub, Resources
82% of Constituents Feel Government Does Not Prioritise Customer Experience: Is the Agentic OS the Cure for Modern PubSec?
30/03/2026
Learn more: 82% of Constituents Feel Government Does Not Prioritise Customer Experience: Is the Agentic OS the Cure for Modern PubSec?
Knowledge Hub, Resources
Seven Steps to Sunsetting Legacy Tech
16/02/2026
Learn more: Seven Steps to Sunsetting Legacy Tech
Knowledge Hub, Resources
Data 360: Revamp or Rebrand?
16/02/2026
Learn more: Data 360: Revamp or Rebrand?
Knowledge Hub
The Living CRM: How Agentic Design is Giving Businesses a Brain
02/02/2026
Learn more: The Living CRM: How Agentic Design is Giving Businesses a Brain
Knowledge Hub
What is Salesforce Actually Used For?
26/01/2026
Learn more: What is Salesforce Actually Used For?
Knowledge Hub, Resources
The Increasing Popularity of Revenue Cloud And how it differs from the end-of-sale legacy product, CPQ
19/01/2026
Learn more: The Increasing Popularity of Revenue Cloud And how it differs from the end-of-sale legacy product, CPQ
Knowledge Hub, Resources
What is Agentforce Vibes? And what does it mean for Salesforce users?
06/01/2026
Learn more: What is Agentforce Vibes? And what does it mean for Salesforce users?
Knowledge Hub
Agentforce World Tour, One Year On: Where Are We Now and Where Are We Headed?
09/12/2025
Learn more: Agentforce World Tour, One Year On: Where Are We Now and Where Are We Headed?
Knowledge Hub, Uncategorized
What is Agentforce Vibes? And what does it mean for Salesforce users?
18/11/2025
Learn more: What is Agentforce Vibes? And what does it mean for Salesforce users?
Knowledge Hub
The Highlights of Dreamforce 2025: ‘Vibing’ with Agentforce and the Agentic Enterprise
18/11/2025
Learn more: The Highlights of Dreamforce 2025: ‘Vibing’ with Agentforce and the Agentic Enterprise
Knowledge Hub
Our Predictions for Dreamforce 2025: Salesforce’s Vision for the Agentic Enterprise
18/11/2025
Learn more: Our Predictions for Dreamforce 2025: Salesforce’s Vision for the Agentic Enterprise
Knowledge Hub
High Customer Churn? 4 Ways to Tackle It with Salesforce
18/11/2025
Learn more: High Customer Churn? 4 Ways to Tackle It with Salesforce
Knowledge Hub
Salesforce & Spreadsheets: Turn these adversaries into an advantage
18/11/2025
Learn more: Salesforce & Spreadsheets: Turn these adversaries into an advantage
Knowledge Hub
Is Salesforce a CRM or Not?
22/09/2025
Learn more: Is Salesforce a CRM or Not?
Knowledge Hub
“What If I’m Not Ready for Agentforce?” – A question from the World Tour Floor
16/06/2025
Learn more: “What If I’m Not Ready for Agentforce?” – A question from the World Tour Floor
Knowledge Hub
Agentforce Pricing Gets Flexible: Salesforce Makes AI Adoption Easier for Trailblazers
19/05/2025
Learn more: Agentforce Pricing Gets Flexible: Salesforce Makes AI Adoption Easier for Trailblazers
Knowledge Hub
What to Expect from This Year’s World Tour
13/05/2025
Learn more: What to Expect from This Year’s World Tour
Knowledge Hub
If Agentforce Is So Easy to Use, Then Why Do I Need a Partner?
05/05/2025
Learn more: If Agentforce Is So Easy to Use, Then Why Do I Need a Partner?
Knowledge Hub
Agentforce: A Guide to Onboarding Your Digital Employee
05/05/2025
Learn more: Agentforce: A Guide to Onboarding Your Digital Employee
Knowledge Hub
Hiring a Digital Workforce: Which Agent Should I Employ?
05/05/2025
Learn more: Hiring a Digital Workforce: Which Agent Should I Employ?
Knowledge Hub
Don’t sleep on Einstein
05/05/2025
Learn more: Don’t sleep on Einstein
Knowledge Hub
How to Manage Your Digital Employees: The Agent Performance Review Programme
23/04/2025
Learn more: How to Manage Your Digital Employees: The Agent Performance Review Programme

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