Salesforce for the Public Sector
Digitise securely. Serve responsively. Scale confidently. From public services to national defence, Salesforce empowers agencies and contractors to deliver fast, secure and intelligent services — tailored to their mission.
“In the public sector, speed, transparency and trust are non-negotiable. We help organisations build them into every process.”
Ben Coleman, CEO, Performa IT
Why Salesforce for the Public Sector?
Whether you’re operating in central government, public services, intelligence or defence — managing processes, people and outcomes requires secure, integrated, and agile technology.
Use Salesforce to:
- Automate case management, service delivery and task assignment
- Improve citizen, stakeholder or partner engagement
- Centralise data across departments or units
- Enable mobile-ready support for field operatives
- Ensure security and governance standards
- Create transparency with real-time reporting and dashboards
What we can help you do
Streamline Service Delivery
From FOI requests to case management, we build flows that eliminate manual effort and ensure timely, traceable outcomes.
Enhance Stakeholder Engagement
Deliver secure, responsive communication with citizens, contractors, suppliers or internal teams — with full visibility and traceability.
Real-Time Oversight
Empower leadership with dashboards that track operations, KPIs, resourcing, service demand and strategic outcomes.
Automate Admin & Reporting
Reduce paperwork, audit prep, and manual reporting with smart automation across data collection, validation and outputs.
Integrate Legacy & External Systems
Bridge the gap between existing public sector systems and your new digital infrastructure — with secure, seamless integration.
Case studies in the Public Sector
Frequently asked questions
Is Salesforce secure enough for government or defence work?
Yes. Salesforce meets enterprise security standards and offers robust encryption, permissioning, and audit tools.
Can you support public sector procurement processes?
Absolutely. We’re experienced in public tenders, frameworks and security requirements for UK government and MoD contracts.
Can Salesforce handle sensitive or restricted data?
Yes — we help configure access controls, secure integrations, and data governance that meet your operational standards.
Can you integrate with legacy government systems?
Yes – we’ve connected Salesforce with everything from databases and CRMs to ERP and mission-specific platforms.
Can you build field-ready tools for mobile operatives?
Definitely. We configure Salesforce for use in the field — with mobile-ready apps, offline capabilities and device compatibility.
What types of workflows can be automated?
Everything from onboarding and approvals to inspections, complaints, and service fulfilment can be digitised.
Do you work with third-party contractors or suppliers?
Yes. We often collaborate with both internal teams and external partners — building portals and shared workflows where needed.
Why work with Performa?
We’re not just here to manage Salesforce. We’re your team behind the scenes, making it work smarter for you.
