Salesforce for Transport & Logistics
Transform your operations, unify your teams, and move faster with confidence. From real-time tracking to field service optimisation, Salesforce is empowering transport and logistics companies to scale smarter and serve better.
“In logistics, timing is everything. Salesforce helps you stay one step ahead, whether you’re routing deliveries or resolving customer queries.”
Ben Coleman, CEO, Performa
Why Choose Performa for Transport & Logistics?
We don’t just implement Salesforce. We help logistics companies reimagine what’s possible. Our team has decades of experience building scalable, efficient, and intelligent CRM solutions that reduce costs and deliver real impact.
Common Solutions We Deliver:
- Field Service Optimisation: Streamline technician deployment, manage schedules, and empower your mobile teams.
- Customer Service Transformation: Improve first-time resolution and reduce call volumes with AI-powered support centres.
- Data Visibility & Reporting: Access the metrics that matter with real-time dashboards and predictive analytics.
- Order & Delivery Management: End-to-end visibility from warehouse to customer door.
- Sales & Resource Alignment: Centralise communications across fleet, sales, customer service, and IT.
Trusted by global organisations
Hear From Our Customers
Hear first hand, how partnering with Performa delivers results that last.
500% social return for every £1 invested. 79% increased recipient welfare.
Learn how Performa worked in partnership with green innovator, Energy Systems Catapult, and the NHS to keep vulnerable patients warm over winter and reduce pressure on the UK healthcare system.
AI-powered case deflection rose to 45%, surpassing the original goal by 25%.
Hear the story behind the first Agentforce deployment in EMEA, where luxury travel brand Secret Escapes enlisted the help of long-term partner Performa to transform their customer service.
35% Time Savings: 5 Million Cases a year.
After almost a decade of partnership, logistics giant DPD and Performa share the results of one of their most successful projects, which revolutionised DPD’s service centre and produced 500% more savings than expected.
Case Studies in Transport & Logistics
Frequently asked questions
How can Salesforce support transport and logistics businesses specifically?
Salesforce provides tools for managing customer relationships, field service, route planning, order tracking, and much more — all in one platform. It’s built to scale with your operational needs.
We have a complex delivery operation — can Salesforce integrate with our existing systems?
Yes. Our team has experience integrating Salesforce with ERP, WMS, telematics, and route planning tools to create a seamless, unified workflow.
What kind of ROI can we expect from implementing Salesforce?
Clients have reported major gains in efficiency, visibility, and cost reduction. For example, DPD UK saw over 500% ROI through contact centre optimisation.
Will our drivers and support teams be able to use Salesforce easily?
Absolutely. We customise interfaces and workflows so they’re intuitive for field agents, drivers, and customer service staff — with training included.
Can Salesforce help with real-time delivery tracking and updates?
Yes. Using integrations and native features, we can provide real-time tracking, live updates to customers, and detailed route analytics.
How long does a typical implementation take?
Timelines depend on scope, but most projects range between 6 to 12 weeks. We provide a roadmap up front and manage the entire delivery.
Do you offer support after implementation?
Yes. We offer both flexible and unlimited support packages, including 24/7 options and dedicated experts who become an extension of your team.
Why work with Performa?
We’re not just here to manage Salesforce. We’re your team behind the scenes, making it work smarter for you.
