Salesforce for Hospitality
Delight your guests. Connect your teams. Grow your brand. From personalised bookings to real-time guest support, Salesforce helps hospitality brands scale smarter and serve better – while giving guests and members the experience they expect.
“Exceptional service in hospitality isn’t just about luxury – it’s about relevance, speed, and seamless experiences. That’s exactly what Salesforce delivers.”
Ben Coleman, CEO, Performa
Why Salesforce for Hospitality?
Today’s guests expect more – tailored recommendations and offers, instant support, seamless communication. Salesforce brings all your customer data, service touchpoints and marketing channels together in one powerful, scalable platform.
Use it to:
- Deliver a unified, personalised guest experience across channels
- Build loyalty with smarter campaigns and repeat orders & bookings
- Provide real-time service before, during and after the experience
- Automate bookings, upgrades, feedback, and more
- Empower your teams with AI-powered insights
What we can help you do
Personalised Booking Journeys
Guide users from initial enquiry to check-out with automated, intelligent customer flows tailored to their preferences and behaviours.
Real-Time Service
Support guests on their terms – via chat, phone, email, SMS or portal – from anywhere in the world.
Smart Marketing Automation
Deliver personalised promotions, timely reminders, loyalty incentives and seasonal campaigns that drive engagement and ROI.
Seamless Integrations
Connect Salesforce with your reservation systems (PMS, GDS), payment providers, marketing platforms and more for a single source of truth.
Customer Insights & Feedback
Use AI to analyse patron trends, collect feedback, and act quickly – improving satisfaction and repeat business.
Trusted by global organisations
Case studies in Travel and Hospitality
Frequently asked questions
Can Salesforce support international operations and multiple languages?
Yes — Salesforce supports multilingual experiences, global customer records, and regional preferences, perfect for global travel brands.
Can we personalise offers and communications?
Absolutely. Salesforce Marketing Cloud enables deep personalisation using guest behaviour, preferences, and past journeys.
Can it integrate with booking engines or property management systems?
Yes — we regularly integrate Salesforce with common PMS, GDS, and third-party tools to create seamless workflows.
Is it suitable for both luxury and budget businesses?
Yes – whether you’re high-touch or high-volume, Salesforce can be tailored to your service model and customer base.
Will it help with loyalty and retention?
Definitely. Salesforce supports loyalty programmes, referral incentives, VIP segmentation, and omni-channel engagement for long-term value.
What about mobile experience and self-service?
Salesforce Experience Cloud allows for branded self-service portals where guests can manage bookings, preferences and support.
Can we automate communications during a guest’s journey?
Yes — with journey builders, reminders, alerts and feedback prompts sent at exactly the right moment to each traveller.
Why work with Performa?
We’re not just here to manage Salesforce. We’re your team behind the scenes, making it work smarter for you.
