Do more with less.
And do it smarter.
Performa’s AI Solutions, built on Salesforce, help your teams work faster, respond smarter and focus on what matters most. From intelligent digital agents to predictive insights and real-time customer data, our solutions help you scale effortlessly — with zero compromise on quality.
Agentforce
Your digital teammate is ready.
Agentforce brings you the power of always-on support. Automate key workflows, deflect common queries, and free your team from repetitive tasks — all with a digital agent that learns and adapts with you.
- Launch faster with full setup, training and support
- 24/7 customer coverage, no matter your team size
- Seamless Salesforce integration
Einstein
Put predictive intelligence to work.
Einstein helps your team move with certainty. Whether you’re qualifying leads, resolving cases or personalising comms, it gives you AI-driven insights right where you need them.
- Predict outcomes and identify opportunities faster
- Score leads, forecast pipeline, and recommend actions
- Natively embedded in Sales, Service and Marketing Cloud
Data Cloud
Make data work harder — in real time.
Data Cloud turns disconnected data into unified, actionable insight. Get a real-time view of every customer and trigger meaningful interactions, wherever they are.
- Build complete customer profiles, automatically
- Connect data across all platforms and channels
- Power personalisation at scale
45% case deflection with Salesforce AI
“We want to ensure that our human agents are used in exactly the right places, as travel is a uniquely human experience”
Kate Donaghy, Head of Business, Secret Escapes
Frequently asked questions
What is Agentforce and how is it different from a chatbot?
Agentforce is more than a chatbot. It’s a smart digital teammate built on Salesforce, trained to handle real business workflows — from resolving service cases to capturing sales leads — with context and accuracy.
Do I need technical experience to get started with Einstein AI?
Not at all. Einstein is designed to work out-of-the-box within Salesforce. We’ll help you configure and train it, so your team can start making smarter, faster decisions — without needing to write code.
Can I integrate AI Solutions with my existing Salesforce setup?
Yes. All our AI solutions are designed to work seamlessly with your current Salesforce environment. Whether you’re using Sales Cloud, Service Cloud, or Marketing Cloud, we’ll ensure it fits right in.
Is Data Cloud only for big businesses with lots of data?
Not at all. Data Cloud scales with you. Even if you’re a small or medium business, it helps unify your customer data so you can act on it in real time — across every channel.
What kind of results can I expect from using AI Solutions?
Most customers see faster response times, increased team productivity, and higher customer satisfaction. Over time, AI learns from your data to improve recommendations and reduce manual work.
Is AI secure and compliant with data regulations?
Yes. Our solutions follow Salesforce’s robust security standards, including GDPR compliance. Your data stays protected, encrypted, and accessible only to authorised users.
How long does it take to get started?
We can get most AI Solutions up and running in a matter of weeks. It all depends on your goals — we offer everything from quick-start packages to more tailored, enterprise-scale rollouts.
Dive into our AI resources
Why work with Performa?
We don’t just manage Salesforce, we make it work harder so you can grow smarter.
